Frequently Asked Questions
Everything you need to know about our premium stationery and markers.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-7 business days to arrive.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.
Are Marvy Uchida markers non-toxic?
Yes, the majority of our markers and pens are non-toxic and acid-free, making them safe for a variety of art projects and archival uses.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. International shipping rates and delivery times vary by location.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website.